Shipping policy

Last updated: July 13, 2026

TeaKey LLC ships Panel 1 pre-orders from the United States. This policy explains when made-to-order products are expected to leave our facility and what happens after they are handed to the carrier.

Pre-Order Schedule

Panel 1 is fulfilled by production batch. Batch 1 is scheduled to ship in Q3 2026. Batch 2 is scheduled to ship in Q4 2026, meaning October through December 2026. Orders placed after Batch 1 closed are assigned to Batch 2 unless the product page and order confirmation state otherwise.

These are good-faith production estimates, not carrier delivery dates. If a material production delay changes the estimated shipping window, we will contact affected customers with the revised estimate and provide the option to consent to the delay or cancel for a full refund.

Rates and Available Destinations

Shipping charges are shown before payment:

  • United States: $12 USD flat-rate shipping
  • Canada: $32 USD flat-rate shipping
  • European Union: $32 USD flat-rate shipping to Austria, Belgium, Denmark, Finland, France, Germany, Ireland, the Netherlands, and Sweden
  • Asia-Pacific: $32 USD flat-rate shipping to Australia, Hong Kong SAR, Japan, Malaysia, New Zealand, Singapore, and South Korea

Production, Processing, and Transit

Each Panel 1 is made to the selected configuration. The production window is separate from carrier transit time. When your batch is ready, allow 1-3 business days for order processing before carrier acceptance. Carrier transit time begins only after acceptance and varies by destination, service, customs processing, and local conditions. Any estimate provided by a carrier is not a guaranteed delivery date.

Carrier, customs, severe weather, and address-related delays can occur after dispatch.

International Duties and Taxes

Unless checkout explicitly states otherwise, TeaKey does not collect import duties, import VAT, brokerage fees, or other destination-country charges. The recipient is responsible for charges assessed by local customs or the carrier. Customs authorities make the final classification and fee determination for every shipment.

Tracking and Address Changes

We will email tracking information when an order ships. Contact us promptly if your delivery address changes before fulfillment. We cannot guarantee an address can be changed after a label has been purchased or a package has been accepted by the carrier.

Lost, Damaged, or Incorrect Packages

Email teakey@teakey.cc promptly if tracking appears stalled, your package arrives damaged, or you receive the wrong item. Include the order number and photos when applicable so we can investigate and arrange an appropriate replacement, refund, or carrier claim.

Made-to-Order Products and Refunds

Domestic and international orders are covered by our Made-to-Order & Refund Policy. This policy does not limit rights that cannot be excluded under applicable consumer law.

Contact

TeaKey LLC
114 Camellia Dr
Dothan, AL 36303
United States
teakey@teakey.cc